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Product Warranty and Returns Policy

Product Warranty

Barefoot Concrete warrants that if their products prove to have manufacturing defects and Barefoot Concrete is notified of such within 1 (one) year following practical completion of the work, Barefoot Concrete will replace the defective product.

Such product replacement shall constitute the sole and exclusive remedy for any claim under this warranty.

Barefoot Concrete does not authorize anyone, including Barefoot Concrete representatives, to make any statements, which may supersede, modify or supplement the information provided on its printed literature or package labels without written confirmation from Barefoot Concrete.

Any installations proceeding without this confirmation, or mis-installations of the product, will void the warranty.

This warranty also does not cover the improper or defective installation of sealing or coating products that are supplied or not supplied by Barefoot Concrete; improper maintenance of the finished installation that results in aesthetic and/or performance problems; substrate failure resulting in the delamination of the product(s) and/or failure of the finished installation; cracks that develop after the application of the product(s) that are a result of the substrate and/or substrate movement.

This warranty is in lieu of all other Barefoot Concrete terms and conditions, warranties, expressed, implied, or statutory, and is strictly limited to its terms.

Barefoot Concrete makes no warranty of merchantability or suitability of its products for any particular purpose.

All product demonstrations are placed for illustrative purposes only and do not constitute a warranty of any kind.

Barefoot Concrete sells its products upon the condition that customers shall conduct their own tests to determine the suitability of the products for the buyer’s intended purposes.

Under no circumstances will Barefoot Concrete be liable for economic, special, incidental, or consequential damages or losses of any kind whatsoever arising out of or occasioned by the selection, use, storage conditions, installation, or replacement of their products.

Product Return Policy Overview

Our product return policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

Barefoot Concrete strongly encourages its customers to review both their application processes and use of products to ensure that Barefoot Concrete products are not used in ways for which they are not intended or tested.

Barefoot Concrete personnel are available to answer your questions and to provide reasonable technical support.

Barefoot Concrete Product Data Sheet, Technical Data Sheet and Material Safety Data Sheet should be reviewed prior to the use of products.

Current Material Safety Data Sheets are available from Barefoot Concrete. Please read all product labels, literature and associated conditions before and when using Barefoot Concrete products.

Several types of products are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.

We do not accept products that have been opened and partially used without the proof of the product being tested on a small area prior to use and that all associated conditions have been considered.

To complete your product return, we require a receipt or proof of purchase. Please do not send your product back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any product not in its original condition, or is damaged, for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned product.

We will also notify you of the approval or rejection of your refund. A 15% handling and restocking fee apply to returned products purchased.

We also reserve the right to apply the same policy as the supplier or manufacturer we purchased from if we do not hold the stock and are returning it to the Supplier or Manufacturer.

If the Supplier or Manufacturer has received a returned product and tested the product and determined that there is no fault with the product and they do not refund the Reseller then Barefoot Concrete reserves the right to refuse to refund the returned product.

We also reserve the right to refuse to accept a product if we determine that it has been tampered with, used, or not returned in a condition that can be restocked, resold or repurposed.

If your product return is approved, then your refund will be processed, and a credit will automatically be applied to your account, credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Secondly, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@barefootconcrete.com.au.

Sale items (if applicable)

Only regular priced products may be refunded, unfortunately, sale products cannot be refunded.

Exchanges (if applicable)

We only replace products if they are defective or damaged.

If you need to exchange the product for the same product, send us an email at info@barefootconcrete.com.au and send your product to Barefoot Concrete, 49 Apple Berry Ave, Coomera, QLD, 4209, Australia.

Shipping

To return your product, you should courier your product to Barefoot Concrete, 49 Apple Berry Ave, Coomera, QLD, 4209, Australia.

You will be responsible for paying for your own shipping or courier costs for returning your product. Shipping or courier costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Barefoot Concrete does not guarantee that we will receive your returned item.